Data Privacy Policy
Your privacy matters to us at Harvest Studio Portal
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you supply voluntarily. This may include your name, business name, email address, phone number, delivery addresses, and any specific preferences for your floral requests. Payment details are collected when you place orders and are handled securely through our payment partners.
For corporate clients, we may gather extra business data like company registration details, preferred delivery timings, and budget requirements to tailor our service to your business.
Our site automatically collects certain technical details when you visit, including IP address, browser type, device data, and navigation paths. We use this information to enhance site performance and understand how clients discover our offerings.
How We Use Your Information
We mainly use your information to fulfill orders for flowers and to provide outstanding customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your specifications, and keeping you informed about your service needs.
We also use data to improve our services and the website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
At Harvest Studio Portal, we respect your privacy and do not sell your personal data to third parties. We share information only as needed to deliver our services or as required by law.
We may share essential information with trusted service partners who support our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the security of your personal data with utmost importance and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted transmissions, and restricted access to personal data within our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your device and our infrastructure.
Limited Access
Access is granted only to staff who need information to deliver services.
Although we deploy robust safeguards, no online transmission method is completely secure. We regularly update our security practices to address evolving threats.
Your Privacy Rights
You hold important rights regarding your personal data. Under applicable laws, you may be able to view, amend, erase, or limit the use of your information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and fulfill legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 2 years after last service interaction
- Payment transaction records: 6 years for tax and accounting requirements
- Website analytics data: 20 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 1 year of inactivity
Cookies and Online Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist in recalling your preferences and assessing site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies may impact site functionality. For more details about our cookie practices, please see our Cookie Policy.
External Links
This site may include links to third-party websites or services. This privacy policy covers only Harvest Studio Portal and our site. We are not accountable for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date at the top of this policy.
We invite you to occasionally review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions regarding this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Harvest Studio Portal Privacy Team
43 Floral Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as possible about your request. We strive to respond to all privacy requests within five business days.